Refund Policy

At Radio Solutions, we are committed to providing high-quality products and excellent customer service. This Refund Policy explains when and how refunds are issued for purchases made through our website.

Eligibility for Refunds

Refunds may be issued under the following conditions:

• The item is returned within the approved return period

• The product is unused, uninstalled, and in original condition

• The item includes all original packaging, accessories, and documentation

• A valid Return Merchandise Authorization (RMA) has been issued

• Proof of purchase is provided

All returned items are subject to inspection before a refund is approved.

Non-Refundable Items

The following items are not eligible for refunds, unless they are defective or damaged on arrival:

• Software licenses or activated subscriptions

• Programming, configuration, or installation services

• Special-order or customized products

• Clearance or “Final Sale” items

• Shipping, handling, and service fees

Refunds for Defective or Damaged Products

If your order arrives defective, faulty, or damaged, please notify Radio Solutions within 48 hours of delivery.

We may request:

• Photos or videos showing the issue

• Serial numbers and packaging information

Once verified, we will offer a replacement, repair, or refund, depending on the situation and product availability.

Refund Processing

• Approved refunds will be issued to the original payment method

• Refund processing typically takes 5–10 business days after the returned item is received and inspected

• Bank or card providers may take additional time to post the refund

Partial Refunds

Partial refunds may be issued if:

• The item is returned incomplete or missing accessories

• The product packaging is damaged

• The item shows signs of handling beyond inspection

The refund amount will be determined after evaluation.

Shipping Costs

• Original shipping charges are non-refundable, unless the refund is due to our error or a defective product

• Customers are responsible for return shipping costs, except where otherwise agreed

Cancellations

• Orders cancelled before shipment may be eligible for a full refund

• Orders cancelled after shipment are subject to return and inspection before a refund is issued

Manufacturer Warranty

Many products sold by Radio Solutions are covered by a manufacturer warranty. Issues that arise after the refund period may be handled through the manufacturer’s warranty process, with our assistance if required.

Contact Us

For refund requests or questions regarding this policy, please contact Radio Solutions customer support with your order number and details.

Radio Solutions reserves the right to update or modify this Refund Policy at any time without prior notice.